Voice SMS: how does it work?
When a company decides to launch an SMS campaign, it can choose to convert it into audio text. This can be done via a computer or other form of digital device. The text message will then be sent as a voice message.
What is practical is that here, you are not in the obligation to record the message. The voice is generated directly by the computer. Of course, the quality of the generated voice can vary. Some are much more human than others. In fact, there are even voices that can take on the tones of a child, a man or a woman. Nevertheless, making a voice SMS is a more than interesting practice.
Why send voice messages via SMS?
If you are looking for an intermediate channel between impersonal SMS and phone calls, voice messages are the best option. This is a practice that iPhone users often use, via audio recordings. They know how convenient it is.
Why? Because a simple text message may not convey the right messages. There are always far too many cases of misunderstandings and miscommunication. On the contrary, via voice messages, you can send up to 30 seconds of audio. What’s more, your recipients don’t need to have internet access or social network accounts to receive voice messages.
This communication channel can be beneficial for both businesses and individuals. However, for individuals, sending voice messages is much simpler for iPhone users. Given the possibility of sending audio files. On Android, users need to install a third party application like Google Hangouts for example.
Voice message: what is it used for in business?
In short, making a voice SMS allows the sending of important messages by voice synthesis. Allowing a much more fluid and efficient communication whether for companies or individuals. This synthesis is done on cell phones, but also on fixed phones.
Octopush also offers voice messaging services. They convert SMS into relatively short calls, allowing messages to reach their recipient quickly and in a much safer way.
In the working world, the uses of voice messaging can be summarized in four areas of application. Of course, the uses of this communication channel are much more numerous in France. But the most frequent fields of application are related to authentication, alerting, helping people with visual difficulties and fixed phones.
Make a voice SMS to activate an account and to authenticate
With voice messages, it is possible to send important messages such as access codes. Otherwise, in OTP or one-time password, mTAN, etc..
The vocabulary mTan is associated with mobile transaction authentication number, used to confirm banking transactions. It is sent via SMS and makes the authorization of a transaction even more secure. The voice OTP service is a sequence of characters or numbers sent by phone call. Most often, it is used to verify a transaction or a connection to an account. Companies opt for this authentication service because of the security of its use. Because it is almost impossible to intercept a voice message.
Make a voice SMS to alert
Alert messages are mostly urgent messages that should not be missed. They can inform about dangerous weather conditions or natural disasters, evacuations, missing persons, etc. In short, information that may relate to dangers for its recipient. In other words, information that is easy to transmit via a voice SMS.
Making a voice SMS for people with visual difficulties
Making a voice SMS can also be extremely useful for people with reading difficulties. Indeed, the system calls the recipient and recites the message. This is very practical. Especially for hospitals, nursing homes, medical centers, etc. Places where sending SMS, let alone email, is the ideal solution. Most patients have difficulty reading appointment reminders or notifications sent by SMS. A problem that does not exist with the use of phone calls.
Messages to landlines
Although most people currently use cell phones, some people still don’t have one. Indeed, contrary to what many people think, not everyone has a cell phone. According to statistics, still 23% of the population currently uses a fixed line. To transmit a short message, companies must therefore consider this part of the population. Hence the usefulness, once again, of making a voice SMS.