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Facebook Messenger

Chat live with your customers with FB Messenger

Adopt the famous instant messaging service for your sales and support services.
Manage your threads directly from our platform or API.

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Allow customers to be redirected to your support and customer service teams to help you identify and resolve any points of friction.

Target your communications with more accuracy using the data available via Facebook.

Increase your conversion rate: Nurture leads and reach customers on a channel used by 1.3 billion people worldwide.

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A user friendly platform to launch and monitor your Facebook messaging campaigns

Activate Facebook messaging directly from your Octopush account and manage your discussion threads as well as your other channels.

Why use the Octopush Facebook Messenger solution ?

Use a fast and interactive channel to support your customers in real time!

Reach your customers worldwide thanks to a powerful tool and send targeted messages in just a few clicks.

Keep a history of all your multichannel conversations on a single platform. Identify where discussion threads are coming from at a glance with the Facebook icon.

Automate your welcome messages and send chatbot  canned responses when customers reach out to you outside of business hours.

Consult your data and statistics in your customer account to measure and optimise your Facebook messages.

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Join our 23000 customers

  • Compatible with all modules and plugins
  • Quick integrations
  • Secure data

Facebook Messenger: 3 key figures

Facebook is the most used social network in the world with nearly 3 billion monthly active users.
40 million businesses use Facebook Messenger regularly.
64% of people of all ages say they prefer to message a business rather than call or email.

Some use cases of Facebook Messenger

  • Create intelligent chatbots that will automatically answer your customers’ most frequent questions and simple requests (information on opening hours, products, prices, etc.) 
  • Automatically contact your customers when they need to renew their contract.  
  • Conduct customer satisfaction surveys using predefined buttons. 
  • Communicate important news about your company.
See also other channels

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