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- Compatible with all modules and plugins
- Quick integrations
- Secure data
Allow customers to be redirected to your support
And customer service teams to help you identify and resolve any points of friction.
Target your communications
With more accuracy using the data available via Facebook.
Increase your conversion rate
Nurture leads and reach customers on a channel used by 1.3 billion people worldwide.
A user friendly platform to launch and monitor your Facebook messaging campaigns
Activate Facebook messaging directly from your Octopush account and manage your discussion threads as well as your other channels.
Why use the Octopush Facebook Messenger solution ?
Use a fast and interactive channel to support your customers in real time!
Reach your customers worldwide
Thanks to a powerful tool and send targeted messages in just a few clicks.
Keep a history of all your multichannel conversations on a single platform.
Identify where discussion threads are coming from at a glance with the Facebook icon.
Automate your welcome messages
And send chatbot canned responses when customers reach out to you outside of business hours.
Consult your data and statistics
In your customer account to measure and optimise your Facebook messages.
Facebook Messenger: 3 key figures
3 b
Facebook is the most used social network in the world with nearly 3 billion monthly active users.
40 M
40 million businesses use Facebook Messenger regularly.
64%
64% of people of all ages say they prefer to message a business rather than call or email.
Some use cases of Facebook Messenger
- Create intelligent chatbots that will automatically answer your customers’ most frequent questions and simple requests (information on opening hours, products, prices, etc.)
- Automatically contact your customers when they need to renew their contract.
- Conduct customer satisfaction surveys using predefined buttons.
- Communicate important news about your company.
See also other channels
SMS
Personalized sender, long SMS, SMS Chat and Instant sendingÂ
Voice SMS
Automatically turn your text messages into voice calls.
RCS Messaging
Rich Communication Services, Multimedia SMS/MMS service of the future.
Whatsapp business
Chat with your customer and add automations.
Facebook Messenger
Adopt a familiar channel with over 1.3 billion users in your communication.
Instagram
Favorite channel of millennials and Generation Z. Integrate this channel with over 1.386 billion active users.Â
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