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Interview with Guillaume Muzet, founder of
Resanat
How SMS messaging provides an effective solution for an online swimming lesson booking platform. Interview with Guillaume Muzet, founder of Resanat.
Company Overview
Founded in 2016 by Guillaume Muzet, Resanat is the first booking service in France entirely dedicated to swimming lessons. The platform connects professional swimming instructors with the general public, offering free access to a directory of local professionals available for direct online booking.
The Challenge
Resanat was looking for a reliable, instant communication tool for interactions between professionals and clients. The Covid-19 crisis then necessitated a new approach to pool management starting in June 2020, requiring mandatory reservations and contact tracing.
Key Issues
Communicating quickly with a large number of people—up to 200 in the event of a slot cancellation—without manual intervention, and automating staff leave management with Yes/No SMS responses.
Objectives
Provide pool managers with an automated solution that saves time and money, while establishing a reliable, non-intrusive communication channel that is more effective than email.
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The solution implemented with Octopush
Resanat — Channels used
From booking lessons to full pool management, Resanat relies on the Octopush API to automate three essential communication workflows. Channels used: Pro SMS (API), automated SMS, and interactive SMS.
Resanat — Features
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Resanat — Timeline
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Resanat — Why Octopush?
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Concrete results achieved
2017
Year the partnership with Octopush began
200
People automatically notified in the event of a slot cancellation
New business created
Covid-19 revealed the potential of SMS: a complete pool management solution was born thanks to Octopush automation.
What our customers say about us
Simple and effective SMS package service. The usage tracking platform is user-friendly. You can see where you stand at a glance. Attractive pricing.
4.8
3.7
Verified Reviews
4.9
Capterra
4.9
G2
4.9
Trustpilot
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