Octopush provides mobile messaging communication services to its business clients under the following terms and conditions.

YOU ACKNOWLEDGE THAT THESE TERMS ARE BINDING AND THAT YOU ACCEPT THEM.

User account opening terms

When opening your account, you will be asked to provide information about your company:

• Business email
• Valid mobile number
• Company name
• Company Identification Number
• First Name
• Last Name
• Address

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Services

SMS

• An "SMS message" or "SMS" is defined as a set of systematized text and numeric characters transmitted to mobile subscribers, with a maximum length of 160 characters in the Latin alphabet (GSM-7) or 70 characters in the Cyrillic alphabet (Unicode). If the text length exceeds these limits, the SMS is considered one (1) part of the text up to 153 characters (using the Latin alphabet) or 67 characters (using the Cyrillic alphabet). If an SMS text contains characters from both Latin and Cyrillic alphabets, the SMS is considered to have been sent in the Cyrillic alphabet.
• The user can send an SMS via the web platform or the API.

Note on Two-Way SMS (Reply SMS)

For certain countries, it is possible to receive replies from recipients using a short code (5-digit number). For subscriptions, SMS France with replies (two-way) incurs an additional cost of €0.03 per SMS.

SMS Delivery Statuses

We provide you with a delivery receipt or status report. The possible delivery statuses are:

• Delivered
• Undelivered
• Expired
• Transmitted
• Pending
• Blacklisted

The full delivery status report for any dispatch is available within a maximum of 48 hours after the campaign is sent.

Automatic OPT-OUT for FRANCE by adding 'STOP to 30101' for marketing campaigns (contact Support for more information on international countries).

There are two types of SMS usage:

• Marketing – depends on the country (the client is responsible for ensuring their campaign complies with the laws of the recipient's country). In France, legislation requires that marketing messages be sent on business days between 8 a.m. and 8 p.m. The same applies to sending messages on public holidays and Sundays.
• Transactional – these SMS can be sent 24/7, such as for sending one-time passwords (OTP), booking and appointment confirmations, and order tracking. It is your responsibility to activate this service in the "Additional Services" section of your Octopush account.

Pricing terms and refund requests

We inform our customers that every process related to a refund, order error, or other request, particularly regarding billing, is subject to a flat administrative fee of €80 excl. tax (eighty euros excluding taxes), which will be automatically deducted before any refund.

• Pack Plan
• Subscription Plan

Virtual number

• A virtual number is a long mobile number that allows you to have an SMS conversation with your recipient. They are intended solely for conversational use.

Please note that in France, Arcep initiated a process in 2018 to update the numbering plan, aiming to introduce new measures to strengthen user protection. This transition highlights a new category of numbers starting with 09. These numbers were scheduled to be available in June 2023, but operators are not yet ready to implement this transition.

By ordering a virtual number, you agree to comply with the legislation imposed by ARCEP.

Communications with your customers require an opt-in request that must be visible on your company's website. If the opt-in notice is missing from your website or other commercial materials, and operators refuse to assign the virtual number, a refund will be issued after deducting administrative fees. There are limits on the number of SMS you can send per number (depending on the country). Beyond this limit, the operator will block the line. You can purchase up to 12 at a time for a specific country.

The 12-month subscription is payable in advance for the first year. Cancellation is permitted at any time after the first year, with the current month being due.

To obtain a virtual number, you will be asked for information regarding your company and the type of use, which will determine the approval of your request by virtual number providers.

You can test French and Spanish numbers before purchasing. This service is also available for sub-accounts.

The price of incoming SMS may be charged depending on the destination. More information at: Virtual Number Rates.

Voice SMS

This is a text-to-speech message that will be automatically converted by the system. It is not possible to pre-record a message. 1 Vocal SMS = 1000 characters / 30 seconds.

• Some countries do not allow the use of this service for commercial purposes (The user is responsible for the use of this service, and in the event of non-compliance with the legislation of the recipient's country, a penalty of €1,500 excl. tax per call (VMS) will be applied).
• You must activate the service in your customer area under the "Additional Services" tab.

NOTES: This service only works on mobile phones and is not compatible with leaving messages on your recipients' voicemail. This is a text-to-speech service, meaning the SMS is read aloud.

Pricing is flat-rate per country. Click here for more information.

SMS 2.0, also known as "enriched" SMS (SMS with a link)

• An SMS 2.0 is an SMS containing a link to a website.
• We offer a landing page builder AND a URL shortener to track unique visits without complex scripts.
• You must activate the service in your customer area under the "Additional Services" tab.

Your links and pages may be reviewed to ensure they are legitimate. If the short link is generated by our 8.push tool, we provide the following statistics:

1. % of visits for the entire campaign.
2. % of visits per delivered SMS.
3. Number of unique clicks per recipient.

Using an 8.push link is charged at €0.01 per SMS + the cost of the SMS.

Attachment sharing (feature similar to SMS with short links)

• We allow you to share any type of file (maximum file size 10MB) via SMS using an 8.push link, which is created automatically when you upload the file to your campaign.
• Files are automatically deleted every 2 weeks. If the file is an image, a preview may be displayed within the SMS (depending on the recipient's mobile device).

Using an 8.push link is charged at €0.01 per SMS.

HLR/MNP

HLR is used to verify the validity of your numbers, either via an API request or a contact list.

• The search is valid for up to 15 days. It takes approximately 10 seconds per number.
• You can export to a .csv file.

Flat rate of €0.005 excl. tax / contact.

B2B and B2C database rental

• We provide 35 million opt-in numbers. You can rent a database of numbers or purchase them. If the client responds or interacts with your message (visits a link), the prospect is yours and you will have access to the number.
• The service is only available in Metropolitan France.
• You must activate the service in your client area under the "Additional Services" tab. The client selects based on their specific segmentation criteria and queries all partners with one click.

Rented files cannot be shared with the client in accordance with the terms imposed by the database owners. The service is automatically billed by the rental providers, and Octopush is not responsible for the quality of the databases offered. Octopush cannot guarantee that the databases used are complete, accurate, or correct. As a trusted third party, Octopush cannot guarantee that all numbers are assigned. We recommend performing sample tests on your mailings.

Unit price: B2C €0.09 excl. tax / contact – B2B €0.17 excl. tax / contact

OTP/MFA

• OTP/MFA is a two-factor authentication service that sends a code via SMS or VMS to secure an event with another platform.
• You must configure all your OTP conditions on the page under the API and Integrations tab.

OTP usage is charged at €0.001 / SMS (in addition to the cost of the SMS).

Platform

Contacts

We allow you to manage your contacts globally or by using lists and tags. You can also add up to 5 dynamic fields per contact (up to 100 characters per dynamic field). We automatically remove duplicate numbers within a list and in the global list. We can also add a default prefix to your entire list (this only works if all numbers in a list are from the same country).

We allow you to remove numbers from the blacklist and start conversations directly from a contact in any list or your global list.

SMS Template

• You can prepare your templates and campaigns before sending them. Easily import your template when creating a campaign. We also provide a template library if you need inspiration.

The number of templates you can save depends on your subscription plan.

Conversations

• You can manage your replies using our chat view, initiate a conversation with any contact in your list, and assign conversations to different agents.

Team management

• Grant access to other team members and choose their access level.

The number of team members you can create depends on your subscription.

Sub-accounts

• You can have multiple sub-accounts linked to your main account to keep your statistics clean and organized.
• You must activate the service in your client area under the "Additional Services" tab. You will need to credit them from the main account, and the credit will automatically return to the main account if the sub-account is deleted.

The number of available sub-accounts depends on your subscription.

Analytics and campaign history

• We provide all the analytics you need for your campaigns for a set period on the platform. After this time, they will no longer be available.
• Data availability depends on your subscription.

You can export your SMS campaign data, SMS replies, link clicks, and delivery status reports into a CSV file. You can use date filters to get a more precise export (subject to having the corresponding subscription).

Support Service

• We offer tailored customer support as well as an extensive help center with plenty of information and FAQs. You can reach us through various channels, such as: Chat, Phone, and Video call. Limitations depend on your plan.
• Contact us via email at support@octopush.com if you would like to open a ticket. Please provide as much information as possible, such as: account email, details of the issue, screenshots, API code (payload), etc. We will process the request as quickly as possible and get back to you with a solution. Processing time depends on your plan.

Our technical team is available from 9:00 AM to 5:00 PM. We can acknowledge receipt of your request, but if it is sent after 5:00 PM GMT+1, the team will look into it on the next business day. Some technical requests may take up to 15 days to resolve. Standard resolution time is 24–48 hours.

Please feel free to contact us at support@octopush.com if you have any questions.