Glossary of professional and marketing SMS terminology

Information technology has its own jargon, and SMS is no exception. Discover a glossary of essential SMS and marketing terms used at Octopush here.

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Plugin

Plugins are software add-ons that users and developers can implement in computer programs, applications, websites, and web browsers to enhance their functionality, add new capabilities, perform new tasks, and optimize performance, among other things.

Depending on the software publisher, and whether the software is designed for multiple programs or applications, or just one, plugins may also be referred to as "add-ons."

Discover how to integrate Octopush services into Magento, Prestashop and WooCommerce, as well as their respective plugins.

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Push Notification

A push notification is a special popup that appears at the top of a mobile device screen.

Unlike SMS alerts, the source application must be installed on the mobile phone's system.

However, push notifications do not require the user to be in the app, as the web publisher can send them at any time of the day. Every mobile operating system supports push notifications and their own respective services.

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RCS

Considered the evolution of SMS, RCS, or "Rich Communication Services," is a protocol between mobile phones and their network carrier.

Unlike SMS, RCS provides advanced capabilities that go beyond simple messaging, acting like online messaging apps with features such as group chats, video calls, rich media, automation, polls, and more.

Since RCS relies on the phone carrier's services, it does not require an internet connection to work.

More information on RCS messaging here

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SaaS

Software as a Service, or SaaS, is a software licensing and delivery model in which software is accessed on demand and hosted on a remote server.

In the SaaS model, the software provider manages application access, security, availability, and performance. Customers do not need to install or update their software; the only requirement is an internet connection.

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Short Code

Short codes are sequences of digits used in SMS to perform an automatic task upon user request, such as speed dialing, blacklisting a sender's number, subscribing or unsubscribing from a service, making a payment or donation, confirming receipt of an SMS, and more.

Short codes typically consist of 5 to 6 characters, which can be digits or a keyword, and are by definition shorter and easier to remember than a standard phone number.

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SMPP

Also known as the SMPP (Short Message Peer-to-Peer) protocol, this is a standard exchange protocol that enables the transfer of SMS from applications (External Short Message Entities or ESME), SMS gateways, or SMPP gateways to mobile devices.

Although it generally uses two TCP/IP connections, a third one is possible.

  1. Transmitter (where the information originates)
  2. Receiver (receives the information)
  3. Transceiver (two-way communication)

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SMS 2.0

SMS 2.0 or "Rich SMS" allows you to send a landing page to your contact list, making it easier for your recipients to engage with your business and thereby increasing your conversion rate.

Content shared via SMS 2.0 is customizable, allowing businesses to tailor it to their brand image and company theme.

Octopush offers this service to all its clients: check out the SMS 2.0 features here

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SMS Alert

This is another type of transactional SMS. The term refers to any type of notification sent via the SMS channel. These messages are sent to potential customers to keep them informed.

Some examples of SMS alerts include delivery information, account verification via codes, order updates, and more.

More information: Several ways to use SMS alerts.

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